Privacy Policy | Sable & Pearl

01 — Overview

How this policy applies

Website and direct-contact scope

This policy applies to personal information that Sable & Pearl may collect when you browse our website, submit an enquiry, or otherwise communicate with the venue. Personal information is information or an opinion about an identified person, or a person who may reasonably be identified. It may be collected when you choose to provide it, including by email or telephone, as well as through some website interactions.

You can contact us at [email protected] or +61280156842. This policy is intended to help you understand the information that may be relevant to those communications and to your use of sableandpearl.com.

Third-party destinations

Our website may contain links that take you to another website or service. This policy does not automatically apply to information handled by those other destinations. Their privacy practices may differ from ours, so we encourage you to review the privacy information published by the relevant website or service before providing personal information there. Sable & Pearl does not control the privacy practices of third parties simply because a link is available from our website.

02 — Collection

Information we may collect

Information supplied by visitors

When you choose to contact Sable & Pearl or send an enquiry, we may receive the details you provide. Depending on your message, this may include your name, email address, telephone number, the content of your enquiry, and other information you decide to include. If you are asking about a gathering or a proposed visit, you may also choose to share relevant event or preference details. Free-text messages are within your control, so please provide only information you are comfortable sharing for the purpose of your enquiry.

Website-use information

When you visit sableandpearl.com, technical and usage information may be generated or made available through normal website operation. This may include information about the device or browser used, pages viewed, the date and time of access, and general interaction information where available. This information may not identify you by itself, but it can be personal information in some circumstances when combined with other information or when it reasonably relates to an identifiable person.

Information from communications

Correspondence sent to us by email, telephone, or another direct contact method may create a record of the communication. That record may include the contact details used and the information contained in the conversation or message, where needed to understand and respond to it. These records are not described here as broad marketing profiles; they are communications connected with the matter you raise. Please do not send information unless you are comfortable providing it for your enquiry.

03 — Use

How we may use information

1 Enquiries

Responding to enquiries

Sable & Pearl may use information you provide to respond to questions, requests, and communications directed to the venue. This can include enquiries about visiting, dining, private gatherings, or venue experiences where those subjects form part of your request. We use the details in a manner relevant to the communication received, so that we can understand what you have asked and provide an appropriate reply where possible.

2 Arrangements

Supporting requested venue arrangements

Details you choose to provide may be used to consider or coordinate a requested visit, gathering, or related venue enquiry. For example, the information may help us understand the nature of your request and communicate with you about it. Any use will depend on the information you have supplied and the context of your contact. This does not mean that every enquiry results in an arrangement or that additional information is required beyond what is relevant to your request.

3 Website operation

Operating and improving the website

Website-use information may be used to help maintain the functionality of sableandpearl.com, understand general patterns of use, identify issues, and improve website content or performance. This purpose is separate from records of direct communications. We do not describe this activity as marketing profiling, and we do not make a promise here about any particular analytics method, anonymisation process, or technical tool.

4 Protection

Protecting the venue and visitors

Information may be used where reasonably necessary to help maintain the security and integrity of our website and communications, prevent misuse, and meet applicable obligations. The steps relevant to a particular situation will depend on the nature of the information and the issue involved. We do not suggest that security can be guaranteed in every circumstance. The following section explains the limited contexts in which information may also be disclosed to others.

04 — Disclosure

When information may be disclosed

Service and operational support

Sable & Pearl may disclose personal information to people or organisations that assist with operating the website or responding to a visitor’s request, where that disclosure is reasonably necessary. Those parties are not named in this policy because the particular support involved may vary. Where assistance is used, the information disclosed should be limited to what is relevant to the purpose for which that assistance is needed. This does not mean that every website function or enquiry involves a third party.

Legal, safety, and business circumstances

We may also disclose information where this is reasonably necessary, permitted, or required by law, or where it is relevant to protecting rights, safety, or the integrity of our operations. Whether disclosure is appropriate will depend on the circumstances. This wording does not mean that information will always be disclosed in a particular situation, nor does it identify any specific agency, court, regulator, or other recipient. We will consider the context and the information involved.

05 — Website considerations

Website tools and security

Cookies and similar technologies

Our website may use cookies or similar technologies to support website operation and to help understand general use of the site. These technologies can work in different ways depending on the website function involved, so this Privacy Policy does not list technical providers or categories. For further information about cookies and related website technologies, please read our separate Cookie Policy. That page is the appropriate place for cookie-specific information and should be reviewed alongside this policy.

Links to other websites

Other websites and services may publish their own privacy information. Before providing personal information through another destination, review the privacy information made available there. This is particularly important where you leave the Sable & Pearl website through a link, as the other destination may handle information under its own practices.

Security

Sable & Pearl may take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. The appropriate steps can depend on the kind of information and how it is handled. However, no method of transmission over the internet or method of storage can be guaranteed completely secure. Please take care when sending personal information online and include only information that is relevant to your enquiry or communication with the venue.

06 — Requests

Your privacy requests and concerns

Access and correction requests

You may contact Sable & Pearl to request access to personal information held about you, or to request correction of information you believe is inaccurate, incomplete, or out of date, subject to applicable requirements. To help us identify the relevant information and understand your request, please provide enough detail about the communication or interaction concerned. We may need to consider the request in its context before responding. This policy does not promise immediate access, a particular response time, or that access will always be available without qualification.

Email privacy requests: [email protected]

Privacy complaints

If you have a privacy concern or complaint, you may raise it directly with Sable & Pearl. Please describe the concern as clearly as you can and include contact details that will help us understand the matter and communicate with you. We will consider the information provided and respond as appropriate to the circumstances. We do not set a prescribed escalation process, outcome, or response timeframe in this policy, but direct contact gives us the opportunity to consider the concern in context.

Email: [email protected]
Phone: +61280156842

Marketing and communication preferences

If you have questions about communications you receive from Sable & Pearl, or you want to update contact preferences where applicable, please contact us at [email protected]. We will consider your request in the context of the communication and information involved. This statement does not assume that any particular mailing list, preference system, or consent record applies to you.

07 — Updates

Changes to this policy

Sable & Pearl may update this Privacy Policy from time to time to reflect changes in how the venue handles relevant personal information, changes to website practices, or other operational developments. The current version will be published on this page at sableandpearl.com/privacy-policy/ with its effective date. We encourage you to review this policy periodically so that you can see the current wording before providing personal information or making a privacy request.

Current effective date: 3 September 2026

Questions about this policy can be sent to [email protected].